SPB Computers Limited – Privacy Policy (GDPR Compliant)
1. Introduction
SPB Computers Limited (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our services or booking a repair with us, you agree to the practices described in this policy.
2. Data Controller
SPB Computers Limited Penrith, United Kingdom Email: info@spbcomputers.net Telephone: 01768868144
We are the Data Controller responsible for the personal information you provide to us.
3. What Personal Data We Collect
We only collect information necessary to provide our repair and workshop services.
Data we collect:
- Customer name
- Contact details (such as phone number and/or email address)
- Device details (model, serial number, fault description)
- Invoice information (work carried out, charges, payment status)
Data we do not collect:
- We do not store financial card details, bank information, or payment card numbers.
- Payments are processed externally via our payment provider or in‑person terminal.
4. How We Collect Your Data
We collect personal data when:
- You book a repair or service through our workshop booking system
- You contact us by phone, email, or in person
- You request a quote or service update
5. How We Use Your Data
We use your personal information only for legitimate business purposes, including:
- Managing and completing your repair or service booking
- Contacting you about your device, updates, or collection
- Producing invoices and maintaining financial records
- Meeting legal obligations (e.g., accounting and tax requirements)
We do not use your data for marketing unless you explicitly opt in.
6. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Contractual necessity – to provide the repair or service you have requested
- Legal obligation – to maintain financial records
- Legitimate interests – to operate and improve our workshop processes
7. How We Store and Protect Your Data
Your data is stored securely within our workshop booking system and accounting software.
We use:
- Password‑protected systems
- Restricted staff access
- Secure, encrypted storage where applicable
We retain customer and invoice information only for as long as necessary to fulfil legal and operational requirements.
8. Sharing Your Data
We do not sell or share your personal data with third parties for marketing.
We may share limited information only with:
- Payment processors (for confirming payment status)
- Accounting software providers (for invoicing and record‑keeping)
- Regulatory authorities if legally required
All third parties are GDPR‑compliant and process data only on our instructions.
9. Access to Customer Data During Repairs
During the course of diagnosing or repairing your computer, laptop, tablet, or other device, our technicians may incidentally encounter personal data stored on your device. This may include files, photos, documents, emails, or application data.
We take this responsibility seriously and follow strict privacy practices:
- We do not access your files or data unless it is necessary to complete the repair (for example, verifying that an operating system boots correctly or confirming that a software issue is resolved).
- We do not copy, transfer, or store any personal data from your device.
- We do not view the contents of personal files, except where unavoidable for the specific repair task you have requested.
- We do not share any data found on your device with third parties.
- We maintain strict confidentiality regarding anything seen during the repair process.
- If a repair requires data backup, recovery, or transfer, we will only perform this with your explicit consent.
You remain the sole owner of all data stored on your device. SPB Computers Limited acts only as a temporary processor for the purpose of completing the repair, and we treat all device‑stored information with the same care and protection as personal data held in our booking system.
10. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right to access – request a copy of the data we hold
- Right to rectification – correct inaccurate information
- Right to erasure – request deletion of your data (where legally permissible)
- Right to restrict processing
- Right to data portability
- Right to object to certain types of processing
To exercise any of these rights, contact us using the details above.
11. Data Retention
We keep:
- Workshop booking records for up to 6 years (for accounting and legal compliance)
- Contact details only for as long as needed to manage your repair or warranty
After this period, data is securely deleted.
12. Cookies and Website Data
If applicable, our website may use basic cookies for functionality or analytics. Any such use will be explained in our website cookie notice.
13. Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be available on our website or upon request.
14. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact:
SPB Computers Limited Email: Info@spbcomputers.net. Telephone: 01768868144