Callouts and Remote Desktop Support
We operate various call out services. You can have an Engineer on site to resolve issues based on an hourly rate and call out charge. This service is not suitable for all repair types so we also offer collection and drop off for repairs. We’ll come and collect your computer and drop it back off repaired. Covering most of Cumbria. Rapid response is offered but subject to availability.
Remote Desktop Support
Some problems are better resolved onsite, such as networking and printer setup. We can send a fully experienced Technician to your location, who can quickly resolve your problem there and then.
Our Technicians can connect remotely to your computer to help instruct or iron out general issues (requires a working Broadband connection). A standard session is £35
Our Techs can setup or diagnose network issues in your home or business. From setting up wireless printers to running fresh ethernet cable through walls and floors.
We can setup your PC or MAC and provide instructions with how to do what you need to do.
Sometimes it’s easier for us to come to you, avoiding the hassle of bringing in equipment to our Computer shop and then having to set it all up again once repaired. Our Technicians can come to your location to do all of that for you onsite!
We can map out which technology will give you the best signal strength within your property.
This service is often used to fix email configuration issues.
We can often set up printers remotely or diagnose why they have stopped working.
Customers often ask for assistance with office products and how to do specific tasks within those programs. Remote desktop support allows us to support with this.