Collect & Return
We offer a collect and return service where a computer repair Tech will collect your computer and bring it to our professionally equipped workshop in Penrith, we’ll then diagnose it and offer you a fixed price repair, then the Engineer will return it and set it back up for you.
Collect & Repair is charged at £20 within Penrith & Outlying area. You will then get a fixed repair quote for your PC which you are free to accept or decline. Your computer will be returned to you either way.
We can send an engineer to your location to diagnose and fix computer problems onsite. (Some repairs require the workshop however)
The Callout charge is £25 for Penrith & outlying area. Enquire for Further afield.
Upto 1 Hour is £30
We then charge at £15 per 20 Minutes
So, if a repair is completed within 30 minutes you will be charged £55. If a repair lasts 1h and 38 minutes you will be charged £85.
The Engineer will advice you at the start if it is obvious the problem requires the Workshop and will advice you to use the Collect and return service charged at £20.
We offer next day one off Callouts and a limited number of same day callouts subject to availability. We provide support contracts and consultation packages for local small business which include Phone support, email support and Remote desktop support. We provide backup solutions and security. Taylored Proactive support alongside the traditional reactive support, critical path analysis and a bespoke recovery plan. Call us for more information.